Website Privacy
This notice explains what personal information Wheelhouse Psychology collects through this website and how it is used.
What we collect
When you submit the enquiry form, we collect your first and last name, email address, optional phone number, the reason for your enquiry and any message you choose to include.
We use this information to respond to your enquiry and, where relevant, arrange an appointment. We do not use enquiry information for marketing. We do not ask you to provide health information. Please avoid including detailed health information in your message.
Who can access it
Wheelhouse clinicians and staff who need the information to respond to your enquiry can access it. Our website and email providers may also process information to provide these services.
Storage and retention
Enquiry messages are sent to our Microsoft email account. We retain enquiry records in line with our legal and professional record-keeping obligations.
Cookies and analytics
Squarespace uses cookies to operate the website. The embedded Google Map may also use cookies. We do not use additional analytics tools.
Access, corrections and privacy concerns
To request access to or correction of information you sent through this website, or to raise a privacy concern, email begin@wheelhousepsychology.com.au.
Privacy questions or complaints
If you have a question or concern about how Wheelhouse Psychology has handled your personal information, please contact us at begin@wheelhousepsychology.com.au. We will review your concern and respond.
If you are not satisfied with our response, or have not received a response within 30 days, you may contact the Office of the Australian Information Commissioner (OAIC). If your concern relates to health information, you may also contact the Information and Privacy Commission NSW (IPC).
Feedback or complaints about our services
To share feedback or raise a concern about our services, email begin@wheelhousepsychology.com.au. We’ll take your concerns seriously and discuss how we can address them.
You can also raise a concern directly with an external body. You do not need to contact us first.
- NSW Health Care Complaints Commission (HCCC): complaints about health services, including psychological assessment and counselling.
- Ahpra: concerns about a registered psychologist’s conduct, performance or health.
- PACFA: ethical concerns about counselling provided by a PACFA-registered practitioner.
